Privacy Policy

Who we are

We are a residential garage door repair and installation company serving Charlotte, Concord, Mooresville, Gastonia, and nearby communities.

Phone: (704) 709-1070
Email: adriansgaragedoor@gmail.com

Information we collect

• Service requests: name, phone number, city, type of problem, and the message you submit through the website form.
• Phone calls and texts: the number you use to reach us and information you give us about the job.
• Job and billing records: address of service, work performed, invoices, and warranty records when you hire us.
• Technical data: IP address, browser type, device type, pages visited, and referring URL. This may be collected by our website host and, if enabled, analytics or advertising tools.
• Reviews and messages: content you post on Google or send us by email.

We do not ask for Social Security numbers or payment-card numbers through the website form.

How we use information

• To return your call or message and schedule service
• To confirm that we cover your address
• To diagnose the problem, quote work, and perform the job
• To keep business, warranty, and tax records
• To improve the website and measure ad performance
• To protect the site and our business from fraud or abuse
• To respond to reviews or complaints

We do not sell your personal information.

Cookies, analytics, and ads

The site may use cookies or similar tools so the pages load correctly. If we use Google Analytics, Google Ads, call tracking, or similar services, those providers may collect technical data and see that you visited this site. You can block cookies in your browser. Blocking some cookies may affect how the site works.

Sharing

We share information only when needed:

• Hosting, form delivery, email, phone, and analytics providers that run the website or communications
• Payment processors, if you pay by card
• Insurance, warranty, or parts suppliers when required for a job
• Professional advisors, such as an accountant or attorney, under confidentiality
• Law enforcement or regulators when required by law
• A buyer of the business, if the company is sold

Those providers are not permitted to use your information to sell their own services to you.

Retention

Service-request and job records are kept as long as needed for the work, warranty, bookkeeping, and legal requirements, then deleted or archived. Website logs are kept for a shorter operational period.

Security

We use reasonable safeguards for a small service business. No website, email, or phone system is completely secure. Do not send payment-card numbers through the contact form.

Your choices

You may ask us to access, correct, or delete information you submitted, unless we must keep it for a job, warranty, tax, or legal reason.

To make a request, call (704) 709-1070 or email adriansgaragedoor@gmail.com.

Children

The site is for homeowners and is not directed at children under 13. We do not knowingly collect information from children.

Do Not Track / state rights

We do not sell personal information. If a state privacy law applies to you and gives you additional rights, email us and we will handle the request as required.

Updates

We may change this policy when our practices or the website change. The effective date at the top shows the current version.

Contact

Adrian's Garage Door
Charlotte, North Carolina
(704) 709-1070
adriansgaragedoor@gmail.com